Privacy policy

Last updated: October 14, 2026

This Privacy Policy describes how Nuvelliaia (the “Site”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit, use our services, make a purchase from nuvelliaia.com, or otherwise communicate with us.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When you visit our website, place an order, create an account, contact us, or otherwise interact with our services, we may collect certain personal information.

The types of personal information we collect may include:

Information You Provide Directly

When you use our services, you may provide information such as:

  • Name;
  • Email address;
  • Phone number;
  • Billing address;
  • Shipping address;
  • Payment information;
  • Order details;
  • Customer service communications.

Information Collected Automatically

When you browse our website, we may automatically collect certain information, including:

  • Device information;
  • Browser type;
  • IP address;
  • Website usage information;
  • Pages viewed;
  • Interaction with our website.

We may collect this information through cookies, pixels, and similar technologies.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or use our services;
  • Automatically through website technologies such as cookies and analytics tools;
  • From service providers that support payment processing, shipping, fulfillment, and website operations;
  • From other third parties where permitted by applicable laws.

How We Use Your Personal Information

We may use your personal information for purposes including:

Providing Products and Services

We use your information to:

  • Process and fulfill orders;
  • Complete payments;
  • Arrange shipping;
  • Provide customer support;
  • Manage returns and refunds.

Communication

We may use your information to:

  • Respond to customer inquiries;
  • Provide order updates;
  • Send service-related communications.

Improving Our Services

We may use information to:

  • Improve website functionality;
  • Understand customer preferences;
  • Improve products and shopping experiences.

Security and Fraud Prevention

We may use information to:

  • Verify transactions;
  • Detect suspicious activity;
  • Protect our customers and website.

Legal Compliance

We may use personal information when necessary to:

  • Comply with legal obligations;
  • Respond to lawful requests;
  • Protect our rights and interests.

How We Share Personal Information

We may share personal information with trusted third parties when necessary to provide our services, including:

  • Shopify and related service providers;
  • Payment processors;
  • Shipping and fulfillment providers;
  • Analytics providers;
  • Customer support services;
  • Marketing service providers where permitted.

We may also disclose personal information when required by law or when necessary to protect our legal rights, safety, or business operations.

Shopify

Our store is hosted on Shopify.

Shopify provides the e-commerce platform that allows us to sell products and provide services to customers.

Your personal information may be processed by Shopify in accordance with Shopify’s own privacy practices.

For more information about Shopify’s privacy practices, please review Shopify’s Privacy Policy.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Maintain website functionality;
  • Remember customer preferences;
  • Analyze website performance;
  • Improve user experience;
  • Support marketing activities where permitted.

You may be able to manage cookie preferences through your browser settings.

Disabling cookies may affect certain website functions.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites before providing personal information.

Children's Privacy

Our services are not intended for children.

We do not knowingly collect personal information from children under the applicable legal age.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services;
  • Process transactions;
  • Maintain business records;
  • Comply with legal obligations;
  • Resolve disputes.

When information is no longer required, we may delete or anonymize it where appropriate.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

  • Accessing personal information we hold about you;
  • Requesting correction of inaccurate information;
  • Requesting deletion of personal information;
  • Requesting information about how your data is processed;
  • Opting out of certain communications.

To exercise applicable rights, please contact us using the information below.

We may need to verify your identity before processing certain requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices;
  • Updates to our services;
  • Legal or regulatory requirements.

The updated version will be posted on this page with a revised update date.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Brand Name:
Nuvelliaia

Legal Company Name:
Hubei Haowu Zhenxuan Network Technology Co., Ltd.

Customer Support Email:
service@nuvelliaia.com

Customer Support Hotline:
+86-713-8323285

Business Address:
No.37 Chibi Avenue, Huangzhou District, Huanggang City, Hubei Province, P.R.China (Self-declared)

Website:
nuvelliaia.com

Nuvelliaia is operated by Hubei Haowu Zhenxuan Network Technology Co., Ltd.