Terms of Purchase
Effective Date: October 14, 2026
These Terms of Purchase apply to all orders placed through Nuvelliaia, an online retail brand operated by Hubei Haowu Zhenxuan Network Technology Co., Ltd.
By placing an order through nuvelliaia.com, you acknowledge that you have reviewed and agreed to these Terms of Purchase together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please review these terms carefully before completing your purchase.
1. Customer Eligibility
By placing an order through Nuvelliaia, you confirm that:
- You have the legal capacity required to enter into a purchase agreement under applicable laws;
- The information provided during checkout is accurate, complete, and current;
- You are authorized to use the payment method submitted for your order;
- Products purchased through our website will be used only for lawful purposes.
If you provide information on behalf of another person, you confirm that you have appropriate authorization to provide such information.
2. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, and other relevant product information.
However, some differences may occur due to:
- Product variations;
- Manufacturing processes;
- Photography conditions;
- Screen or device settings.
We may update product details, availability, pricing, or specifications when reasonably necessary.
3. Pricing
All product prices displayed on our website are subject to change when necessary.
The applicable price for your purchase is the amount shown during checkout before payment is completed.
Shipping charges, where applicable, will be displayed before you complete your order.
We reserve the right to correct obvious pricing or technical errors where permitted by applicable laws.
4. Shipping Charges
For orders shipped within the United States, the current shipping options are:
Orders of $39.90 or more:
Free Standard Shipping
Orders under $39.90:
Standard Shipping — $5.99
Estimated delivery:
10–20 business days after dispatch
Additional shipping details are available in our Shipping Policy.
5. Payment
Payment must be completed using one of the available payment methods during checkout.
By submitting payment information, you confirm that:
- The payment information provided is accurate;
- You are authorized to use the selected payment method;
- You authorize the payment transaction.
Payment processing may be handled by third-party payment service providers.
We do not guarantee that every payment method will always be available.
6. Order Submission and Acceptance
Submitting an order does not automatically mean that the order has been accepted.
Orders may be reviewed before fulfillment for reasons including:
- Payment authorization;
- Product availability;
- Shipping information verification;
- Security checks;
- Fraud prevention.
We reserve the right to refuse or cancel an order when reasonably necessary, including situations involving:
- Payment issues;
- Incorrect information;
- Product availability problems;
- Suspicious or unauthorized activity;
- Pricing or technical errors.
If a paid order is cancelled, any applicable refund will be handled according to the circumstances and applicable laws.
7. Order Confirmation
After successfully submitting an order, you may receive an order confirmation containing relevant purchase details.
Please carefully review your order information.
If you notice any errors, please contact us as soon as possible:
8. Order Changes and Cancellations
If you need to request an order change or cancellation, please contact our customer support team as soon as possible.
We will review your request based on the current status of your order.
Once an order has entered:
- Processing;
- Fulfillment;
- Shipment preparation;
changes or cancellations may no longer be possible.
Orders that have already shipped may need to follow the applicable return procedure.
9. Shipping and Delivery
Customers are responsible for providing complete and accurate delivery information.
Estimated delivery times are provided for reference only and may be affected by circumstances outside our reasonable control, including:
- Carrier delays;
- Weather conditions;
- Holidays;
- Transportation interruptions;
- Other unexpected events.
Additional information is available in our Shipping Policy.
10. Returns
Return requests are handled according to our Return & Refund Policy.
Eligible returns must generally be requested within:
14 days after receiving the order.
Before returning any product, please contact:
Customers must receive return instructions before sending products back.
11. Refunds
Approved refunds are generally issued to:
The original payment method used for the purchase.
The time required for funds to appear may vary depending on:
- Bank processing times;
- Card issuer procedures;
- Payment provider policies.
Refund eligibility is subject to our Return & Refund Policy.
12. Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged;
- Defective;
- Incorrect;
- Different from what you ordered;
please contact us as soon as possible.
Please provide:
- Order number;
- Description of the issue;
- Supporting photos or videos where applicable.
Our team will review the information and provide appropriate assistance.
13. Customer Responsibilities
Customers are responsible for:
- Providing accurate contact, billing, and shipping information;
- Reviewing product details before purchase;
- Following product instructions where applicable;
- Contacting customer support promptly regarding order issues;
- Using purchased products in a lawful and appropriate manner.
14. Fraud Prevention and Order Security
Nuvelliaia may review orders for security and fraud prevention purposes.
We may delay, refuse, or cancel orders when there are reasonable concerns regarding:
- Unauthorized payment activity;
- Incorrect information;
- Suspicious transactions;
- Potential fraud.
15. Limitation of Liability
To the extent permitted by applicable laws, Nuvelliaia and Hubei Haowu Zhenxuan Network Technology Co., Ltd. shall not be responsible for indirect, incidental, special, or consequential losses arising from purchases where such limitations are legally permitted.
Nothing in these Terms limits consumer rights or protections that cannot legally be excluded.
16. Changes to These Terms
We may update these Terms of Purchase when reasonably necessary to reflect:
- Changes in business practices;
- Updates to our services;
- Website improvements;
- Legal requirements.
Updated versions will be posted on this page with a revised effective date.
17. Applicable Law
These Terms of Purchase are subject to applicable laws and regulations, including mandatory consumer protection rights that apply based on the customer's location.
Nothing in these terms is intended to remove rights that cannot legally be waived.
18. Contact Information
If you have questions regarding an order, payment, shipping, returns, refunds, or these Terms of Purchase, please contact us:
Customer Support Email:
service@nuvelliaia.com
Customer Support Hotline:
+86-713-8323285
Brand Name:
Nuvelliaia
Legal Company Name:
Hubei Haowu Zhenxuan Network Technology Co., Ltd.
Business Address:
No.37 Chibi Avenue, Huangzhou District, Huanggang City, Hubei Province, P.R.China (Self-declared)
Website:
nuvelliaia.com
Nuvelliaia is operated by Hubei Haowu Zhenxuan Network Technology Co., Ltd.