Shipping Policy
Effective Date: October 14, 2026
Thank you for shopping with Nuvelliaia.
This Shipping Policy explains the shipping methods, delivery estimates, costs, and related terms that apply to orders placed through nuvelliaia.com.
Nuvelliaia is operated by Hubei Haowu Zhenxuan Network Technology Co., Ltd.
We aim to provide customers with clear and reliable shipping information throughout the purchasing process, including order processing, shipment updates, delivery estimates, and customer support.
1. Shipping Destination
Nuvelliaia currently provides shipping services to customers located in:
The United States
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your shipping address, contact information, and order details before completing checkout.
2. Order Processing Time
After an order has been successfully placed and payment has been confirmed, orders are generally prepared for shipment within:
1–5 business days
Business days generally exclude weekends and public holidays.
Processing times may vary depending on:
- Product availability;
- Order volume;
- Promotional periods;
- Holidays;
- Other operational circumstances.
Once an order has entered fulfillment or shipment preparation, changes or cancellations may no longer be possible.
3. Shipping Methods and Costs
For orders shipped within the United States, the following shipping options are currently available:
Orders of $39.90 or More
Free Standard Shipping
Estimated delivery:
10–20 business days after dispatch
Orders Under $39.90
Standard Shipping — $5.99
Estimated delivery:
10–20 business days after dispatch
The final shipping method and applicable shipping cost will always be displayed during checkout before payment is completed.
4. Estimated Delivery Time
After your order has been dispatched, estimated delivery within the United States is generally:
10–20 business days
Please note that delivery estimates begin after shipment and do not include order processing time.
Actual delivery times may vary due to circumstances outside our reasonable control, including:
- Carrier delays;
- Weather conditions;
- Public holidays;
- Transportation interruptions;
- Local delivery conditions;
- Other unexpected circumstances.
5. Shipping Confirmation and Tracking
Once your order has been shipped, tracking information will be provided when available.
Please note that tracking updates may require additional time to appear after the carrier receives and processes the shipment.
If you have questions regarding your shipment, please contact our customer support team:
Please include:
- Order number;
- Email address used during checkout;
- Tracking information, if available.
Providing complete information helps us review your request more efficiently.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for ensuring that shipping information provided during checkout is accurate and complete.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible.
We will make reasonable efforts to assist before the order enters processing or shipment preparation.
However, we cannot guarantee that address changes can be completed after fulfillment or shipment has started.
Additional costs caused by incorrect or incomplete shipping information may be the customer's responsibility where permitted by applicable laws.
7. Delayed Shipments
Although we work to provide timely delivery, some shipments may experience delays due to circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please contact us:
Please provide:
- Order number;
- Shipping details;
- Available tracking information.
Our customer support team will review the available information and provide assistance.
8. Lost or Missing Packages
If your package appears to be lost during transit or tracking information indicates an unusual delay, please contact our customer support team.
Please provide:
- Order number;
- Tracking number, if available;
- Relevant delivery information.
We will review the shipment details and assist with the appropriate next steps.
9. Delivered but Package Not Received
If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:
- Around your delivery location;
- With household members;
- With neighbors where appropriate;
- Available carrier delivery information.
If you still cannot locate your package, please contact:
Our team will review the available information and provide assistance.
10. Damaged Packages or Products
If your package or product arrives damaged, please contact us as soon as possible.
Please provide:
- Order number;
- Description of the issue;
- Photos or videos showing the damage where applicable.
We will review the information and provide appropriate assistance based on the circumstances.
11. Refused or Undeliverable Packages
If a package cannot be delivered due to:
- Incorrect or incomplete address information;
- Repeated delivery attempts;
- Refusal of delivery;
- Other issues caused by the recipient;
additional shipping or return costs may apply where permitted by applicable laws.
12. Fulfillment Locations
Orders may be processed and shipped through our own facilities or trusted fulfillment partners.
The fulfillment location may vary depending on:
- Product availability;
- Inventory status;
- Fulfillment capacity;
- Delivery destination.
Your order may therefore be shipped from a location different from our registered business address.
13. Contact Information
If you have questions regarding shipping, delivery, tracking, or your order, please contact us:
Customer Support Email:
service@nuvelliaia.com
Customer Support Hotline:
+86-713-8323285
Brand Name:
Nuvelliaia
Legal Company Name:
Hubei Haowu Zhenxuan Network Technology Co., Ltd.
Business Address:
No.37 Chibi Avenue, Huangzhou District, Huanggang City, Hubei Province, P.R.China (Self-declared)
Website:
nuvelliaia.com
Nuvelliaia is operated by Hubei Haowu Zhenxuan Network Technology Co., Ltd.