Terms of Service
Effective Date: October 14, 2026
Welcome to Nuvelliaia.
These Terms of Service describe the terms and conditions that apply to your access to and use of the Nuvelliaia website, including browsing products, placing orders, and using related services.
Nuvelliaia is operated by Hubei Haowu Zhenxuan Network Technology Co., Ltd.
By accessing our website, purchasing products, or using our services, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Terms of Purchase, and other applicable store policies.
Please read these terms carefully before using our website.
1. General Information
The Nuvelliaia website and online store are operated by:
Hubei Haowu Zhenxuan Network Technology Co., Ltd.
Throughout these Terms of Service, the terms “Nuvelliaia,” “we,” “us,” and “our” refer to Hubei Haowu Zhenxuan Network Technology Co., Ltd.
We provide customers with access to our online store where products can be viewed, selected, and purchased.
We may update, modify, suspend, or discontinue any part of our website, products, or services when reasonably necessary.
2. Website Use
By using our website, you agree that:
- You will provide accurate and complete information when required;
- You will use our website only for lawful purposes;
- You will not interfere with website operation, security, or functionality;
- You will comply with these Terms of Service and applicable laws.
We reserve the right to restrict access or refuse service when necessary to protect our website, customers, or business operations.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, and other information displayed on our website.
However, minor differences may occur due to:
- Product variations;
- Manufacturing differences;
- Photography conditions;
- Screen settings or device differences.
We do not guarantee that all website content will always be completely free from errors.
If significant inaccuracies are identified, we will make reasonable efforts to correct the relevant information.
4. Orders and Purchase Acceptance
When placing an order through Nuvelliaia, you agree to provide accurate and complete information required to process your purchase.
Submitting an order does not automatically guarantee acceptance.
We reserve the right to review, refuse, or cancel orders when reasonably necessary, including situations involving:
- Product availability issues;
- Incorrect pricing or product information;
- Payment processing problems;
- Suspected unauthorized or fraudulent activity;
- Incorrect customer information.
If an order is cancelled after payment has been received, applicable refunds will be handled according to our policies.
5. Pricing and Payment
All prices displayed on our website are subject to change when necessary.
The final price charged will be the amount shown during checkout before payment is completed.
Customers are responsible for providing valid payment information and authorizing payment transactions.
Orders will only be processed after successful payment confirmation.
Payment processing may be handled by third-party payment providers.
6. Shipping and Delivery
Shipping methods, costs, and estimated delivery times are described in our Shipping Policy.
Current shipping information:
- Orders of $39.90 or more qualify for Free Standard Shipping;
- Orders under $39.90 are charged a $5.99 Standard Shipping fee.
Estimated delivery:
10–20 business days after dispatch
Delivery times are estimates and may be affected by factors outside our reasonable control, including:
- Carrier delays;
- Weather conditions;
- Public holidays;
- Transportation issues;
- Other unexpected circumstances.
7. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Customers must contact our customer support team before returning any products.
Please do not send products back without receiving return instructions.
For return or refund assistance, please contact:
8. Order Changes and Cancellations
If you need to request a change or cancellation, please contact us as soon as possible.
We will review your request based on the current status of your order.
Once an order has entered processing, fulfillment, or shipment preparation, changes or cancellations may no longer be possible.
Orders that have already shipped may need to follow the applicable return procedure.
9. Customer Responsibilities
Customers are responsible for:
- Providing accurate billing, payment, and shipping information;
- Reviewing order details before completing payment;
- Using purchased products appropriately;
- Contacting customer support with accurate order information when assistance is required.
Incorrect information provided by customers may affect order processing, delivery, or support services.
10. Intellectual Property
All content available on the Nuvelliaia website, including:
- Text;
- Images;
- Graphics;
- Logos;
- Designs;
- Page layouts;
- Other website materials;
is owned by or licensed to Nuvelliaia unless otherwise stated.
You may not reproduce, distribute, modify, or use website content without appropriate authorization.
11. Third-Party Services
Our website may use third-party services, including:
- Payment providers;
- Shipping providers;
- Shopify services;
- Analytics tools;
- Website support services.
Third-party providers may have their own terms and privacy policies.
Nuvelliaia is not responsible for the independent practices of third-party services.
12. Prohibited Activities
You agree not to:
- Use the website for unlawful purposes;
- Provide false or misleading information;
- Attempt unauthorized access to website systems;
- Introduce harmful code, viruses, or malicious content;
- Interfere with website security or functionality;
- Use website content for unauthorized commercial purposes.
13. Limitation of Liability
To the extent permitted by applicable laws, Nuvelliaia and Hubei Haowu Zhenxuan Network Technology Co., Ltd. shall not be responsible for losses caused by circumstances outside our reasonable control.
Our responsibilities regarding products, orders, and services are limited to the obligations described in these Terms of Service and applicable laws.
Nothing in these Terms excludes rights or protections that cannot legally be excluded.
14. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, used, stored, and processed when you interact with Nuvelliaia.
15. Changes to These Terms
We may update these Terms of Service from time to time to reflect:
- Changes in business practices;
- Service updates;
- Website changes;
- Legal requirements.
Updated versions will be posted on this page with the revised effective date.
Your continued use of our website after changes are posted means you accept the updated terms where permitted by applicable law.
16. Contact Information
If you have questions regarding these Terms of Service, please contact us:
Customer Support Email:
service@nuvelliaia.com
Customer Support Hotline:
+86-713-8323285
Brand Name:
Nuvelliaia
Legal Company Name:
Hubei Haowu Zhenxuan Network Technology Co., Ltd.
Business Address:
No.37 Chibi Avenue, Huangzhou District, Huanggang City, Hubei Province, P.R.China (Self-declared)
Website:
nuvelliaia.com
Nuvelliaia is operated by Hubei Haowu Zhenxuan Network Technology Co., Ltd.