Return & Refund Policy

Effective Date: October 14, 2026

Thank you for shopping with Nuvelliaia.

At Nuvelliaia, we aim to provide customers with a clear and convenient return and refund process. This policy explains the conditions, procedures, and requirements for returning products, requesting refunds, and handling order cancellations.

Nuvelliaia is operated by Hubei Haowu Zhenxuan Network Technology Co., Ltd.

Please review this policy carefully before submitting a return request.

1. Return Period

Customers may request a return within:

14 days after receiving the order.

To be eligible for a return, products should generally be:

  • In the same condition as received;
  • Unused or unworn where applicable;
  • Returned with original packaging, accessories, or included components where required.

Products that have been used, modified, damaged after delivery, or are missing necessary parts may not qualify for return.

2. How to Request a Return

Before returning any product, please contact our customer support team:

Customer Support Email:
service@nuvelliaia.com

When submitting a return request, please provide:

  • Order number;
  • Email address used when placing the order;
  • Product you would like to return;
  • Reason for the return request;
  • Photos or supporting information where applicable.

Our customer support team will review your request and provide return instructions if the return is approved.

Please do not send products back before receiving return instructions from our team.

The business address listed in this policy should not be used as a return address unless specifically instructed by our customer support team.

3. Return Shipping Costs

For returns caused by customer preference, including:

  • Change of mind;
  • Incorrect selection;
  • Personal preference;
  • Other reasons unrelated to product quality or fulfillment errors;

return shipping costs may be the responsibility of the customer unless otherwise required by applicable laws.

If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us before returning the item so that we can review the situation and provide appropriate assistance.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is:

  • Damaged;
  • Defective;
  • Incorrect;
  • Missing components;
  • Different from the product description;

please contact us as soon as possible:

service@nuvelliaia.com

Please provide:

  • Order number;
  • Description of the issue;
  • Clear photos or videos where applicable.

Our team will review the information provided and determine an appropriate solution based on the circumstances.

Possible solutions may include:

  • Replacement;
  • Refund assistance;
  • Authorized return;
  • Other suitable resolution.

5. Items That May Not Qualify for Return

A return request may not be accepted if:

  • The product has been used, altered, or damaged after delivery;
  • Required packaging, accessories, or components are missing;
  • The request is submitted after the applicable return period;
  • The return does not meet the conditions described in this policy or applicable laws.

If you are unsure whether an item qualifies for return, please contact our customer support team before sending it back.

6. Refunds

After an approved return has been received and reviewed, we will notify you regarding the refund status.

If the refund is approved, it will generally be issued to:

The original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on:

  • Your bank;
  • Card issuer;
  • Payment provider.

7. Original Shipping Charges

Original shipping charges are generally non-refundable unless:

  • The refund is required due to an error caused by us;
  • The refund is required under applicable laws.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible:

service@nuvelliaia.com

We will review your cancellation request based on the current status of your order.

Once an order has entered:

  • Processing;
  • Fulfillment;
  • Shipment preparation;

cancellation may no longer be possible.

Orders that have already shipped may need to follow the return procedure after delivery.

9. Contact Information

If you have questions regarding returns, refunds, cancellations, or order-related issues, please contact us:

Customer Support Email:
service@nuvelliaia.com

Customer Support Hotline:
+86-713-8323285

Brand Name:
Nuvelliaia

Legal Company Name:
Hubei Haowu Zhenxuan Network Technology Co., Ltd.

Business Address:
No.37 Chibi Avenue, Huangzhou District, Huanggang City, Hubei Province, P.R.China (Self-declared)

Website:
nuvelliaia.com

Nuvelliaia is operated by Hubei Haowu Zhenxuan Network Technology Co., Ltd.